We usually take our 10 year female pit to Manchester Banfield, but due to an emergency we're forced to take her to Kirkwood. Whenever I dropped my dog off, I asked them to make sure they keep an eye on her while she was kenneled because she likes to paw at the cage and we've had problems with her ripping her nails off before. I know they can't watch her 24/7, but if they were watching her they would have seen one of her nails was peeled back to almost the quick. They had my dog from 7:30 am-5pm whenever I called at 3pm, they had yet to take her to go potty and didn't take her until it was time for me to pick her up. On top of that, she drank a liter of water on the ride home and half her water bowl once we got home. Which makes me think they didn't give her water because she isn't a huge water drinker. Then, while talking to the vet she was informing me that my dogs most likely had cancer but there is a slight chance it could be pyometra, but she would be surprised if it wasn't cancer because she wasn't running a fever and even discussed a few cancer treatment options. While telling me all that she was laughing the whole time. Turns out it was pyometra and the vet special we took her to said no one should even speak of cancer until a pathologist looks at her. We usually take her to Manchester Banfield and would recommend them over Kirkwood ANYDAY.
We saw at least 5 dogs come into the store check in an goto the back.
I needed vaccines for my kitty, that part was fine, what irritated me was pressure to purchase the care plan at $40 a month!! If l didn't purchase my bill was higher!! I just want vaccines not an empty bank account!
They made us wait almost an hour.
Great staff! When the admin staff check my dog in they take the time to interact with him. When they see him they even remember his name. I like how they are even thoughtful to call the next day to make sure that everything is ok. Great customer service
Horrible!!! I was on an annual care plan and got a phone call while I was on vacation informing me that Banfield Sent me to collections?!? Apparently my annual plan expired in September (its October) and absolutely NO ONE FROM BANDIELD INFORMED ME THAT PAYMENT WAS DUE IN ANY MANNER. instead, they just sent me to collections. They did call me last week to tell me that my pet needed a shot but MADE ABSOLUTELY NO MENTION THAT I NEEDED TO PAY ANYTHING!!!
They informed us that we might have to let one person go ahead of us which we completely understood after we arrived.
Can't recommend this store. Empty promises and they didnt even apologize.
We called at 302 to inform the store we would be there at 305 because of holiday traffic.
When I called the Sunset Hills Branch, they just passed blame told me that “payments are handled by corporate”. Really? You can call me that my shot is due but not that a payment is due and instead affect my credit score?!? Total BS!!! I cancelled and am taking my business elsewhere!
My girlfriend took her dog here to get her routine shots. We had a Saturday appt at 3.
Banfield Pet Hospital is a US Veterinary Care based in St Louis, Missouri. Banfield Pet Hospital is located at 10900 Sunset Hills Plaza, St. Louis, MO 63127, USA.
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