So, yet again, I was given misleading and incorrect information. I will let the reader make the final judgement.
I am giving a 1 out of 5 stars for 3 separate issues I had to deal with at this particular car-x. I would give a 0 if I could.
These guys are very professional, especially Tim. He keeps track of things you may turn down at that time. In order to keep a reminder of your next possible visit. Depending on what you need done, the waiting period is about an 1hr or 1hr 1/2 at the most. Example Oil change, air filter, tires and windshield wipers. They done all my work on my 2015 Dodge Charger, I have no complaints. I've been going to them about 11 months and counting.
I was told this new repair would be a 30 minute wait. This was irritating because this issue was listed from a prior inspection and was simply missed by the two separate employees during my earlier phone calls. Now I would have to wait at the location for something two employees could have already handled before. Again, I am partially to blame for this because I just showed up instead of calling them back and I am sure they would have told me over the phone, but the message did not indicate this and I made a poor assumption. Still, I am trying to be fair with this whole debacle.
I even called my fiance's mother up to the car-x location so to have an ID with the same last name. My fiance was at work at the time or I would have simply had her come with me. I was still denied.
The first issue was fairly straightforward. I asked if a certain amount of work could be completed in one day and was told it would not be a problem by two different employees. I even met that answer with a little skepticism considering it was a considerable amount of work equaling 2500 dollars. Lo and behold, I received a call before business close saying that the work could not be completed as promised.
Now to the second issue. I arrived the following day after receiving a phone call saying to call them back around the time the quoted the work would be completed. I made the mistake of assuming that meant the vehicle was ready and got a ride to the car-x location. There I was told that an issue was missed that needed to be repaired as well and was serious enough to deteriorate the work that was just done to the vehicle.
Again, it was a considerable amount of work, so I did not say anything and arranged for another ride to pick up the vehicle the following day. I understand things happen.
They advised me to go to a bank teller and get cash to pay or bring my fiance back up. Since my name is obviously not on the account or I would most likely have my name on the card in first place... of course I have to elect the second option and wait for her to get off.
They overcharged me and didn't fix the actual problem. They told me it would be almost $2000 to fix the problem after I already gave them $1500 for just brakes and a thermostat. I took the car to another place and they ran the same test for free which car-x charged almost $100 for and the new shop told me car-x lied about the problem and charged me just $500 flat. I'm going to rate them from more than just this google page.
But as far as customer service goes this was a huge failure by all employees involved. As a general rule of thumb, a customer will not get angry if they are given all the information clear and upfront.
There were not any signs or other forms of documentation at the car-x location on this policy. The employees, including the franchise manager, refused to present documentation of this policy and simply stated they reserve the right to refuse any cards for any reason they deem necessary and would "work on it" as far as a sign goes.
Tim and his staff always treat my wife and me well and they get the job done quickly. Tim will make a list of no pressure recommendations of what you might want to have worked on next time which I appreciate and I never leave the shop feeling I got the runaround.
I was misquoted promise times on multiple occasions. Had I seen a sign detailing the card limitations (this should be standard practice in any establishment), I would have arranged a different time to pick up the vehicle in the first place. When talking with the employee about the card issue, he informed me that I would need the same last name. So I brought my fiance's mother up to provide that. I guess he didn't think that would be possible because once he realized that was what I did he quickly back tracked and said that the card holder would have to be present.
This was a debit card and I knew the PIN number.
Tim and his staff are very professional and kept me informed the whole time my truck was in the shop. He made everything very easy and gave me a great price on repairs. I would recommend to everyone.
I want to point out that the organization is not doing anything illegal. They are completely within their business rights to protect both themselves and their customer's information.
And this brings me to the third and biggest issue. 50 minutes after I arrived the work had been completed and I went to pay the 2500 bill. The card I am using is my fiances and has her name on it. The employee informs me it has to have my name on it in order to be accepted. Now, I am a computer scientist and I understand the necessity for security in our modern age. I am not arguing otherwise here. But let me point out the details:
Car X Tire Auto is a US Car Repair based in St Louis, Missouri. Car X Tire Auto is located at 9507 Page Ave, St. Louis, MO 63132, USA.
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